At Grover Cloth Store, we prioritize quality and customer satisfaction. Please review our policy carefully before making a purchase. We do not provide refunds, but exchanges may be available under certain conditions.

Exchange Eligibility

Exchanges are accepted only for items that arrive defective, damaged, or with manufacturing issues. To qualify for an exchange:

• Notify us within 24 hours of delivery about the issue.
• The item must be in its original condition, unused, with all tags and packaging intact.
• Provide a clear video showing the parcel when opened, along with photos of the defect.
• Submit proof of purchase, such as the order receipt or confirmation email.

How to Request an Exchange

To start the exchange process, contact us at Grover Cloth Store Support Email and include:

• Your order details (order number and date)
• Images and/or video clearly showing the defect
• Any additional information to help us process your request

Once approved, we will provide instructions for returning the item. Returns without prior approval will not be accepted.

Special Conditions

• Customized or personalized items cannot be exchanged. Please double-check measurements or specifications before ordering.
• Items such as scarves, dupattas, shawls, or fabrics may not be eligible for exchange.
• Discounted sale items and gift cards are non-exchangeable.

Contact for Assistance

If you have any questions or need help with an exchange, please reach out to us at:
Grover Cloth Store Support Email